Q1. I didn't receive the tracking number via email
‣ Is your email address is correct?
Please check your email gain. Should received shipping information from us.
If can't find recommend to check trash or junk email first.
The tracking number is attached at the bottom. It will looks like attached image. The red text place will be shown on your tracking number.
Copy & paste the tracking number, and click the tracking number to see the tracking page of courier company.
‣ Didn't received any email from us?
It could be input/signup with incorrect email address such as "ABC@email@example.com"
Don't worry we can amend the email address for you!
Please contact us via IG | FB | WhatsApp
to correct the email address with your order name, number to find your account. After that we'll send again the tracking number to you (❀
Q2. No update on my order / tracking is not working
You can track only the rough status with what we provided tracking number & link.
If you want to see more details you have to go to another link with another tracking number because our courier company is coworking with all the nation's local post offices.
And after depart from the sender's nation, the system update will be a few days slower than actual work due to need to update both country ( •́ ̯•̀ )
*If you use a nickname or different name with your ID/passport it may say longer at custom. And it could be you need to pay for tax depends on the amount that can delay the shipping time.
‣ How to track more detailed status?
To track more specific details of the delivery process please follow below instruction
1) Please copy and past the new "Tracking number" (red box)
2) click/tap the provided hyper link (red box) for track overseas delivery! Then you'll see new delivery status.
* after see as "Despatched to overseas" may take 2-3 weeks for the next status. (it is due to border closer, having very less flight schedule so it can be happen queing to take plain for a long time.)
* the tracking system may slower than actual process. for more detailed info you can contact to the local post office with this tracking number
Q3. Still have problem?
Please check your delivery status and then recommend contacting the courier company to solve any delivery problem.
If after few days still same and haven't departed to the destination country please contact to the Singpost.
If already departed to destination country, please contact to the local post office.
Most of the case will be
1) Local post office did mistake on delivery (e.g. send to wrong place)
2) Incorrect delivery address (e.g. missing unit number, incorrect postal code)
3) Missing while delivery (in this case, the courier company will refund the full amount to you. Please claim the refund to courier company with our order receipt)
Many of the case if wrongly typed postal code or missing unit number. In that case Ninja van will send you an email. Please reply that email! (because our system is auto sync with the courier service, if typed wrongly we do not have a way to find out your correct address. So, we want to help you but can't help that.)
* Any delivery problem please contact to the courier company because we don't have the item & we are not the recipient we can't assist you 🥺
Thank you ❤️