So sorry for caused inconvenience.
As jewellery is beautiful, also very fragile.
Don't worry as our design is handmade, we support after service.
But not all the parts are able to repair. Please submit the application so we can check about the availability. What you need to do for it is mainly 2 things!
1. Submit the application 2. Send the damaged item to us
1. Submit the application Apply A/S
2. We'll get back to you the availability with quote (may have some fee to repair depends on condition)
3. Once confirm, we'll let you know shipping address.
(You need to send the item to our repair shop. Including all the parts. If have missing parts may not able to repair. Generally customers use Singpost non-register shipping this will cost few cents.)
4. After received the design, we repair and once complete we'll send back to you. (this shipping fee is on DAYBLANC)
* Post break/Snack Chain break/Special colour&shaped crystal missing may not possible to repair. (even repair high chace can break again, will not looks like before)
* Depends on the design might won't able to repair
(When the part is out of stock, certain part is may cheaper to get new design.)
* Depends on the status may cause fee to get new parts.
* Repair may not exactly same look like before.
* Complimentary send back to your address will be non-register shipping. (If you want trackable, faster delivery will have shipping fee)
* Depends on the status, generally takes 2~7 working days to repair.
* Warranty period is 7days after received design.
* We send back as non-register normal mail, if you want faster way it will cost shipping fee.
➡️ Apply A/S