DAYBLANC

°˖✧ Please wait a bit for the clear photo ✧˖°

FAQ

    ▶︎ Q : Tarnish / material

    ‣ Is it hypoallergenic?

    Yes! All our designs are made with hypoallergenic materials only.

    Safe for skin, only use the materials that don't include 3 toxic (Nickel, Lead, Cadmium Free) ''

    But if your skin is very sensitive, also can be allergic to S925 therefore we recommend our solid S.Steel designs!

    Most of the metal allergy is from those 3 materials. But depends on each person's condition even S925 also might have allergic. 
    Because S925 is using pure silver 92.5%  the rest 7.5% uses other combined materials to make it harder. And it is a very minor amount we can't tell exactly which one causes a problem for you.

    And just in case if you feel itchy, skin turns red please remove the jewellery and wash the area.

    * Each design is made with different materials, for detailed material info please refer the each design page.

    + Read more about our materials

    ‣ Can I shower with it?

    Yes, if the jewellery is Solid gold/silver, platinum, palladium, stainless(surgical) steel, or titanium, you're safe to shower with it.
    Other metals like copper, brass, bronze, or other base metals not recommended to touch the water.

    Yet, for that we recommend our Solid S925 or Stainless(surgical) steel material designs in silver colour (╹◡╹)

    The reason is those 2 material's original colour is silver. Gold & rose gold colour are vermeil colour so, depends on how managed can be removed over time. So getting silver will have a very long-lasting colour!

    For S.steel material how to vermeil rose gold colour is 2nd coated above gold. So the colour may look more yellowish than S925 jewellery and overtime when the rose gold is gone, the gold colour will be revealed. And at the last turn to the original silver colour.

    + This timeline is depends on how managed can be last very long! (few years)

    Except for that, material we don't recommend touching any of oil/chemical/water/lotion/perfume or exposed at the outside for long time.
    And recommend not wear while sleeping/exercise because can cause more injury if have some accident.

    ‣ Can I wear daily?

    Yes, our jewellery is for daily :)
    But, generally recommend to not touch water or any chemicals and clean well after wearing from the dust, oil part and keep in the provided jewellery pouch to avoid exposure to air & dust for a long time.

    Wear the jewellery at the last, and remove at the first is the best way to keep it in good condition.

    ‣ Will never fade?

    Scientifically, only pure gold will never fade and that's why gold is expensive.

    Gold(rose gold, OR) Vermeil/plating/filled will be gone one day depends on how managed the jewellery and touching water, exposed air, scratches may decrease the lifetime.

    No matter what kind of some special coating from which company based on current technology if it comes daily wear jewellery it's not possible to last forever.

    If you looking for durable and affordable price jewellery, we recommend solid stainless/surgical steel or solid S925 designs!

    (S925 is able to clean up the tarnished part, S.steel material is very strong at water/tarnish and both are much affordable price than pure gold.)

    ‣ Jewellery care tip

    ▶︎ All material jewellery

    1. Wear the jewellery at the last before you go out.

    (Put makeup, wear dress first!)

    2. After came back home, remove the jewellery first. Before take-off dress. 

    3. After wearing must clean it well with a dry cloth. (remove all the dust & oil)

    4. Keep in the DAYBLANC jewellery pouch. We specially designed as this shape and material so can keep in good condition for a long time!

     

    Generally don't recommend soak at the water or put at a humid area for a long time for all material jewellery. That can cause faster tarnish.

    Vermeil/plating colour can be removed over time yet the duration depends on how you kept well will last few years.

    If you want very long-lasting colour with lesser care we recommend solid S.steel designs (except gold/rose gold vermeil)

    And the next recommendation is solid S925 designs. 

    ‣ How to know my jewellery is S925/S.Steel/Solid gold?

    All the jewellery that is solid, on the surface must leave the engraved mark of how many karats is that.
    For example, Solid silver jewellery has S925 mark ah the backside or side that is not so eye-catching location.
    (if it's pendant backside or left/right side, necklace generally at the tail/hook part, rings are inside the ring band, earrings at post/backside of the body.)

    All our solid S925 designs have S925 mark 💕

    Solid (rose)gold jewellery also have 8K, 14K, 16K 18K, 24K mark on the surface. If you can't find any of the marks it is not solid.

    The plating/vermeil jewellery doesn't have this mark. 

    For really solid S925, Solid (rose)Gold won't attract by the magnet.

    But S.Steel materials are attracted by magnets.

    ▶︎ Q : Ordering / payment

    ‣ What kind of payment do you accept?

    We only accept Paypal & Credit cards at this moment ◡̈

    ‣ Any offline shop/showroom?

    We used to have before Covid-19, we don't operate any offline shop/showroom at this moment ‧⁺( ᵒ̴̶̷̥́ ·̫ ᵒ̴̶̷̣̥̀ )

    The reason our price can be reasonable is we don't have an offline shop (*ૂ❛ᴗ❛*ૂ)

    And we provide very detailed information of our every design!

    If you feel not enough photo or want to see more details please contact us we'll update with better ASAP

    Let us know via IG | FB | WhatsApp (KR/EN)

    We can't promise in future we'll have but once have we'll definitely promo about that ( ˃̶ ˂̶)♪⁺ 

    And for more reviews, you can check our IG highlights "Reviews 1~3" We do have over 300+ reviews in there, also you can see our customers wearing, and the real photo taken by our customers ( ღ'ᴗ'ღ )

    ‣ How do I cancel/amend my order?

    It is only possible before we send out your order.

    For that please contact us ASAP via IG | FB | WhatsApp (KR/EN) channel include the below information.

    1. Contact us with your (1) Order number or email address that placed the order.

    2. And (2) how you want to amend

    * Without order number or email address we can't find your order info. 

    We'll try our best to change your order!

     

    But, if the order already send out for delivery, and if you want to cancel/refund you'll be responsible for the delivery fee. 

    In case of overseas order if already left sender's nation it is not possible to return. 

    In this case please submit Refund Application for support. (in this case, will be handled as the change of mind refund.)

    ▶︎ Q : Singapore Delivery

    [SG] When will my order arrive?

    Within SG we have 2 different delivery options!

    And all order due to handmade we need 1~3 days of preparing time. 

     

    ‣ 1. Normal delivery (Ninja van)

    Preparing time + 1~2 days to pick up the parcel + 1~3 days of delivery time

    = Total will be around 2~9 working days to arrive.
    (deliver between 9 AM~11 PM)

     

    2. Next Day Send Out Delivery (before 5 PM order, except P.H&Weekend)

    1 day of preparing time + Next day pick up + take 1 day to deliver. 

    = Total will be 1~2 working days to received after picked up.
    (deliver between 9 AM~9 PM) 

    E.g. placed order 3rd (Mon) before 5PM → Set the pickup 4th (Tue) 

    → After picked up start delivery. Will arrived 4th~5th (Tue/Wed) between 9AM~9PM

     

    + Read more about delivery

     

    For both delivery options, we'll doing our best to send out ASAP ꈍ

    [SG] How much is the shipping fee?

    We support worldwide shipping we can't remember all and there is some promo price too ‧⁺( ᵒ̴̶̷̥́ ·̫ ᵒ̴̶̷̣̥̀ )

    To check the shipping fee please use our shipping fee calculator on the cart page!

    The calculator will be right below of the item so please scroll down a bit to see the calculator

    * To check the shipping fee you must put in a minimum 1 item to the cart

     

    Currently, we have a shipping fee promo ٩(><)۶ 
    Above S$25 free shipping

    Above S$40 get discounted fast shipping

    Above S$50 free fast shipping

    * This promo can be ended at anytime

    [SG] Can I pick up or meet up?

    So sorry currently we dont provide pick up/meet up.

    Due to we are all too busy to prepare and send out order we can't arrange for that ( Ĭ ^ Ĭ )  

    But in future if possible we are open for that! Once available we'll announce about that.

    But for those who need urgent and want to save shipping fee we do have faster shipping & shipping fee promo!
    Please check the "How much for the shipping fee" tab! *.ˋ).*

    [SG] I can't track my order

    Once we send out your order, you'll receive the tracking number via email that you input when placing order. 

    Don't worry we prepared the solutions for you :)

    Most of the case, please check the shipping email copy and paste the received tracking number to the attached link.
    Many customers are confused about the digit.

     

    Q1. I didn't receive the tracking number via email

    ‣ Is your email address is correct?

    Please check your email gain. Should received shipping information from us.

    If can't find recommend to check trash or junk email first.

    The tracking number is attached at the bottom. It will looks like attached image. The red text place will be shown on your tracking number.

    Copy & paste the tracking number, and click the tracking number to see the tracking page of courier company.

    ‣ Didn't received any email from us? 
    It could be input/signup with  incorrect email address such as "ABC@gmil.com/@gmail.co"
    Don't worry we can amend the email address for you!
    Please contact us via  IG | FB | WhatsApp to correct the email address with your order name, number to find your account. After that we'll send again the tracking number to you (╹◡╹)

     

     

     

    Q2. Still can't track my order

    ‣ For Ninja Van orders

    If you see the screen like below image, please wait a while 🙏

    The system update is not the same time with physical work. Will take few hours~2 days to have the first update!

    After that, you'll able to see where is your item 🥰

    Soon you'll able to see Estimated Delivery schedule!

    *Weekend & P.H delivery company are off day. So may don't have update at delivery status*

    * If you received the courier company as Ninja van, please check again the tracking number. And copy & paste at here

    If still see errors please contact them directly with received tracking number for faster & accurate support for any delivery assists.

    This is FAQ hyperlink from Ninja Van website!

    Order Tracking | Changing Order Details | Issues with Your Delivery | Submitting Claims 

     

    ‣ For fast delivery orders

     If can't track your order please contact us via  IG | FB | WhatsApp

    [SG] Haven't received my order!

    We provide the tracking number & url so you can track your order. Please check well your delivery status first! 

    And if you see "delivered" please contact to the courier company before exceed 2~3 days.
    Due to courier company policy, when exceed certain days after received the item they don't support any support for that.
    (The timeline will be different by the courier company but recommend contact ASAP.)

    ● Normal delivery (Ninja van) - Solution 

     Tracking History - Delivery is unsuccessful?

    delivered exclamation mark

    ASAP check your email from Ninja van or contact Ninja van for help.
    Don't try to over 1-2 days after received the email to get prompt support!
    When miss out the time, the next process is send it back to us.
    Once send back to us you'll be responsible for the re-delivery fee.

    * If you received the courier company as Ninja van, please contact them directly with the received tracking number for any delivery assist 

    * The item is not with us we can't help you  ( Ĭ ^ Ĭ ) and it's the faster way to solve contact them without us. 

     

     Tracking History - Returned to sender?

    In this case, you will be responsible for the re-delivery fee and if you want to refund, the original shipping fee will be deducted from the final refund amount. A re-delivery fee is you can choose within 2 delivery options (normal/fast) and even though there is an ongoing shipping fee promo it won't able to apply. The refund is only available after 7 days of return to us. After that period only available for re-delivery and we'll keep your item for max 60days. After that we won't provide any refund/exchange and the item will be disposal.

     

    ▸ Haven't received but says "Delivered" to you? 

    Mostly our courier company will contact you before delivery please make sure someone can receive the parcel. 

    In this case, we'll ask to courier company to investigate it, and the result will be 100%  up to their reply.

    * If you received the courier company as Ninja van, please contact them directly with the received tracking number for any delivery assist 

    And if your parcel is stolen by someone please call the police to solve this case.

    Sorry to say this there is nothing much we can help you in this case ( Ĭ ^ Ĭ )

     

    ● Next day delivery  - Solution 

    In this case please check the status and contact us ASAP. They will try 3 delivery attempts. We'll ask about it to your express delivery service. (please provide order number/email that we can check about the shipping info.)

    In the case of wrongly provided address by customer/stolen by put outside case we can't help. 

    ▶︎ Q : Overseas delivery

    [Overseas] Do you ship to here?

    We support worldwide! 

    We are going to send any country that you stay, except the place that your country's local post office can't reach.

    And if you can't see your country's currency let us know we'll update that promptly ( •̀_•́)

    We do have some overseas free shipping promo please check our website for that!

     

    * Please provide correct postal code, detailed address, with the correct name for Custom clearance.
    (once return due to incorrect recipient address will cause extra re-delivery fee, no refund/exchange.)

    * Sending to South Korea require PCC code.
    (create the PCC code at: http://portal.customs.go.kr)

    * Sending to Indonesia require KTP No, Copy of ID.
    (for customs clearance process, there is no misuse of KTP data that we received. For that you can send us to our WhatsApp

    * Sending to Taiwan require proof of identification SSID (ARC/Passport No).
    (for customs clearance process, there is no misuse of this data that we received. For that you can send us to our WhatsApp or enter while place order.) 

    * Sending to China require proof of identification ID/Passport No.
    (for customs clearance process, there is no misuse of this data that we received. For that you can send us to our WhatsApp or enter while place order.) 

    Hong Kong, Japan, China, Macau orders please enter the address as the local language. (Not english)

    [Overseas] When will my order arrive?

    Depends on the country it is different but generally takes 2~4weeks to the US, UK/GB, AU, CA, FR, AE

    For MY, KR, ID, HK, JP generally takes 1~2 weeks

    And don't worry we only use trackable delivery so will make sure you can receive ( •̀.̫•́)

    For more details, you can check * COVID-19 OVERSEAS DELIVERY TIMELINE UPDATE 

    [Overseas] How much is the shipping fee?

    We support worldwide, and each country has a different shipping fee.

    So sorry we can't remember all ‧⁺( ᵒ̴̶̷̥́ ·̫ ᵒ̴̶̷̣̥̀ )

    For that please use our shipping fee calculator on the cart page!

    The calculator will be right below of the item so please scroll down a bit to see the calculator

    * To check the shipping fee you must put in a minimum 1 item to the cart

     

    We only use trackable, no worries about missing parcel!

    Currently, we have a shipping fee promo ٩(><)۶ 
    Overseas : Above USD48 free shipping 

    * This promo can be ended at anytime

    [Overseas] I can't track/no update of my delivery status

    Q1. I didn't receive the tracking number via email

    ‣ Is your email address is correct?

    Please check your email gain. Should received shipping information from us.

    If can't find recommend to check trash or junk email first.

    The tracking number is attached at the bottom. It will looks like attached image. The red text place will be shown on your tracking number.

    Copy & paste the tracking number, and click the tracking number to see the tracking page of courier company.

    ‣ Didn't received any email from us? 
    It could be input/signup with  incorrect email address such as "ABC@gmil.com/@gmail.co"
    Don't worry we can amend the email address for you!
    Please contact us via  IG | FB | WhatsApp to correct the email address with your order name, number to find your account. After that we'll send again the tracking number to you (╹◡╹)

     

    Q2. No update on my order / tracking is not working

    You can track only the rough status with what we provided tracking number & link.

    If you want to see more details you have to go to another link with another tracking number because our courier company is coworking with all the nation's local post offices. 

    And after depart from the sender's nation, the system update will be a few days slower than actual work due to need to update both country ( •́ ̯•̀ ) 

    *If you use a nickname or different name with your ID/passport it may say longer at custom. And it could be you need to pay for tax depends on the amount that can delay the shipping time.

     

    ‣ How to track more detailed status?

    To track more specific details of the delivery process please follow below instruction 

    overseas shipping track

     

    1) Please copy and past the new "Tracking number" (red box)

    2) click/tap the provided hyper link (red box) for track overseas delivery! Then you'll see new delivery status.

    * after see as "Despatched to overseas" may take 2-3 weeks for the next status. (it is due to border closer, having very less flight schedule so it can be happen queing to take plain for a long time.)

    * the tracking system may slower than actual process. for more detailed info you can contact to the local post office with this tracking number 

     

     

    Q3. Still have problem? 

    Please check your delivery status and then recommend contacting the courier company to solve any delivery problem. 

    If after few days still same and haven't departed to the destination country please contact to the Singpost.

    If already departed to destination country, please contact to the local post office.

     

    Most of the case will be 
    1) Local post office did mistake on delivery (e.g. send to wrong place)

    2)  Incorrect delivery address (e.g. missing unit number, incorrect postal code)

    3) Missing while delivery (in this case, the courier company will refund the full amount to you. Please claim the refund to courier company with our order receipt)

     
    Many of the case if wrongly typed postal code or missing unit number. In that case Ninja van will send you an email. Please reply that email! (because our system is auto sync with the courier service, if typed wrongly we do not have a way to find out your correct address. So, we want to help you but can't help that.)

     

    * Any delivery problem please contact to the courier company because we don't have the item & we are not the recipient we can't assist you 🥺

    Thank you ❤️

    [Overseas] haven't received my order!

    Have you tracked your delivery? And if yes and it shows as "Delivered" or "Returned to sender"

    Please contact to the local post office ASAP. If they advise to contact us please contact us.

    If not please check your delivery status first.

     

    ▸ Haven't received but says "Delivered" to you? 

    In this case, please contact to the local post office. Sometimes they send to the wrong place.

    And if your parcel is stolen by someone please call the police to solve this case.

    Sorry to say this there is nothing much we can help you in this case ( Ĭ ^ Ĭ )

     

     Tracking History - Returned to sender?

    In this case, you will be responsible for the re-delivery fee and if you want to refund, the original shipping fee will be deducted from the final refund amount. A re-delivery fee is following our original shipping fee and even though there is an ongoing shipping fee promo it won't able to apply. The refund is only available 7 days after return to us. After that period only available for re-delivery and we'll keep your item for max 60days. After that we won't provide any refund/exchange and the item will be disposal.

    ▶︎ Q : Refund / After Service

    ‣ Our Policy

    Please click below hyperlink to read more the details

    + Refund Policy

    + A/S Policy 

    + Shipping Policy

    + Privacy Policy

    + Terms of service

    ‣ I want to get refund

    Please submit the ▶︎ Refund Application ASAP. (before exceeding 12h after receive)
    We provide a refund within 12 hours after the delivery status changed to "delivered". And only in case of never break the safety seal label.
    But, as our designs are 1:1 handmade orders all the refunds will be only made with store credit unless we send incorrect/damaged items.

     

    To get a refund please submit our ▶︎ Refund Application

     

    * In case of received incorrect/damaged items must contact us within 12h after received.
    (After 12H all the refund is changed to store credit.)

    * Even though we send incorrect/damaged items, once the safety seal label is broken no refund/exchange, only available store credit refund

    * In case of a change of mind refund, the applied promo price will be deducted from the final refund amount.
    (shipping fee promo, 3 for 1 free, 10% discount, complimentary gift for order volume, etc)

    * In case of a change of mind refund, you must send it back to our office and we are not responsible for the shipping fee.
    (in case of we didn't receive, arrived in damaged status refund is not available and we won't send it back.)

    ‣ My jewellery broken, can it be fixed?

    As jewellery is beautiful, also very fragile.
    Don't worry as our design is handmade, we support after-service.

    But not all the parts are able to repair. Please submit the application so we can check the availability.

    Submit our ▶︎ A/S Application for further support

    Generally, we try our best to repair it as free as possible!
    But depends on the condition may cause some repair fee due to we have to purchase the parts.

    ▶︎ Q : Promo / discount

    ‣ What kind of promotions do you have?

    Click this link to see currently available Promotions

    ‣ How to apply promo code?

    Go to cart page, agree with our t&cs and click "Place your order" and follow instruction

    Mobile phone : Click the "Apply Promo Code ˅" and apply the code and click the ➡️ button

    Apply code 1 Apply promo 2

     

    Computer :  Enter the code & click the ➡️ button

    apply promo 3

    * Promo code is only can apply 1 code. (not able to stack or use multiple at one time.) 

    * After this when you see error message, high chance it is not fit with condition (amount, quantity, user, time, etc)

    If you are all eligible yet still see error message please contact us IG | FB | WhatsApp (KR/EN) for support

    ‣ It's gift for someone any gift wrap?

    We do have a service for your special person ❤️

    All order we support complimentary gift box & handwritten letter service 🥳

    But we can't prepare for our every order, please leave a note to redeem this benefits to only our members!

    + Don't worry! We don't send together any invoice/receipt for the orders. 
    We pursue eco-friendly, all our invoice/receipt will issue via email. 

    *To redeem gift box follow the below instruction 🥰

    ***MUST CART OUT TOGETHER & APPLY THE CODE***

    GIFT BOX PROMO CODE

    1. Check which ▶︎ gift box you want and put in to the cart

    2. Apply code [GIFTWRAP] at the checkout page

     

    ‣ Any 1st buy promo?

    Yes, we have! When you submit your email address at the bottom of our website we'll issue 10% discount voucher to your email address 🥰

    + don't forget to check ongoing promo at our website!

    When you join as a member will have more benefits.
    For more details click MEMBERSHIP or Join Membership on our website.!

    ‣ Repeat purchase any discount?

    Sure! That's why we have our membership system.

    If you purchased multiple times you'll have enough points to redeem the benefits 🥰 
    Check your MEMBERSHIP points and redeem the benefits that you want 💓

    ‣ Any bulk order discount?

    Yes, we do have a wholesale price and that start from SGD 2500/USD 1860 order.

    If you want a wholesale price please ➡️ Check more details Wholesale 

    ▶︎ Q : More questions

    ‣ I don't have ear piercing hole is there any ways to wear?

    We recommend our ear cuffs and our earrings (most of the earrings are able to convert to clip-on (˃̵ᴗ˂̵)و)

    Ear cuffs don't require any piercing hole to be worn ''

    And we have 3 different types of clip-on choices. On each design page, we indicate the available clip-on type.

    For more detailed info please refer to each design page

    * Only certain one-touch type earrings / 1.2mm piercings are not able to convert as clip-on.

     

    What is ear cuffs?
    A small thick ring that is worn on the ear and stays on by pressing tightly on the ear.
    Ear cuffs give you the look of a piercing without being permanent.

    + Read more about ear cuffs

    + Shop clip-on/ear cuffs collection

    ‣ How to know my size?

    Prepared for Ring, Bracelet, Necklace size guide & how to measure the size 

    Please check the attached link

    + Size measuring guide

    + Check how we measure the size

     

    And for each design page, we indicated the hyperlink for available customization options (╹◡╹)

    Generally provide customize the size for bracelet, anklet, necklace (except certain designs)

    * We don't provide ring size customization or adjustment.
    (Free size, recommend adjusting to fit with your own finger size. Non-free size rings are if another size is available it is indicated about that.)

    ‣ Can I do customize order?

    At this moment we only support selected designs in limited ways.

    We support vermeil colour choice (Rose gold/gold), bracelet size, necklace length, necklace chain option, earring post customize (silicon post, convert to clip-on)

    And each design page we indicate the available customize options. Please refer to each page!

    * Except that we don't support any other customization at this moment.

    * We don't provide the ring size adjustment customization at this moment.
    (For the 1 size ring, if other size is possible we'll indicate about the availablility)

    ‣ When will it be restock?

    Generally once sold out we can't promise restock ( •́ ̯•̀ )

    If you see sold out you can apply for restock notification at each design page!

    (it doesn't promise we'll restock yet, once restocked you'll get email notification)

    Generally restock takes more than 2weeks + or few months if we have new designs to launch.

    (the restock will be decided based on how many customers asked for the restock notification. If less (1~3) most probably we won't restock. and some designs are we can't get the parts anymore so will not able to restock.)

    ‣ Do you have other colour?

    If another colour is possible we'll leave a description of certain colour available as pre-order. 
    If you see a certain colour as a pre-order please contact us to place order!

    ‣ Is it brand new?

    Yes, all our designs are brand new, only made after your order!

    All the designs will start to prepare after place the order. And that's why we need 1~3 working days to prepare your order.
    Don't worry we don't take any refund of after the safety seal break. So there is no chance you'll get someone already worn designs ( •̀.̫•́)

    ‣ Can't find the answer for your question?

    In that case please contact us IG | FB | WhatsApp (KR/EN) we'll get back to you ASAP!!