DAYBLANC Terms & Conditions

Last updated: [2026 SEP 20]

Welcome to DAYBLANC. By accessing our website or placing an order with us, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

If you do not agree with these Terms & Conditions, please do not place an order.

1. About DAYBLANC

DAYBLANC is a Korean designer jewellery and lifestyle brand serving customers in Singapore and internationally.

Throughout these Terms & Conditions, “DAYBLANC”, “we”, “us” and “our” refer to [LEGAL BUSINESS NAME / DAYBLANC], and “you” or “customer” refers to the person placing an order with us.

2. Placing an Order

By placing an order, you confirm that:

• The information you provide is accurate and complete.

• You have checked the product description, size, colour, material and other relevant information before purchasing.

• You have read and agreed to our Refund & Exchange Policy and Shipping Policy.

• You understand that some products are handmade and may have minor variations.

An order is considered placed once payment has been successfully completed.

We reserve the right to contact you if there is an issue with your order, payment, product availability or delivery information.

3. Product Information & Handmade Variations

Many of our jewellery pieces are handmade. Due to the nature of handmade production, minor differences in shape, texture, colour, size or finishing may occur.

These minor variations are not necessarily considered defects and may differ slightly from product photographs.

We make reasonable efforts to display product colours and details accurately. However, colours may appear differently depending on your screen, lighting and device.

Please read the product description carefully before purchasing.

4. Product Availability

Some of our designs are produced in limited quantities or are made to order.

Once a design or component has sold out, restocking is not guaranteed.

For products marked as pre-order, please refer to the Pre-Order section and the individual product description for the estimated processing time.

5. Pre-Orders

Pre-order items are manufactured in Korea after an order is placed.

The standard manufacturing processing time is approximately 7–14 working days, unless otherwise stated on the product page.

Unexpected manufacturing, production or logistics delays may occasionally occur.

We will update customers if there is a significant unexpected delay.

Because pre-order items are specially arranged for the order, delays do not automatically entitle the customer to a cash or credit card refund. Where applicable, we may offer Store Credit in accordance with our Refund & Exchange Policy.

6. Customisation & Special Products

Some products may require the purchase of a relevant item together with a customisation component or accessory.

If a product is specifically stated to be an incomplete component or add-on, purchasing that item alone may not provide a fully functioning product.

Please check the product description carefully and purchase the relevant product together where required.

If a product is sold as a customisation add-on and is purchased without the required item, it may be converted into a gift voucher of the same value where stated on the product page.

Such items may not be eligible for cancellation, refund or exchange once the order has been processed.

7. Prices & Payment

All prices are displayed in the currency shown on our website at the time of purchase.

Prices, promotions and product availability may change without prior notice. Changes will not affect orders that have already been confirmed and paid for, except where required to correct an obvious pricing or technical error.

We use third-party payment providers to process payments. We do not directly store your full payment card details.

8. Promotions, Gifts & Discounts

Promotional terms will be stated on the relevant promotion or product page.

Unless otherwise stated:

• Discounted items are not eligible for change-of-mind refunds or exchanges.

• Promotional gifts must be returned where applicable if a qualifying order is returned.

• Shipping discounts and promotional discounts may be deducted when calculating an approved Store Credit refund.

• Customisation fees may be non-refundable where stated.

• Promotions cannot be combined unless expressly stated.

9. Refunds, Exchanges & After-Sales Service

Our Refund & Exchange Policy forms part of these Terms & Conditions.

Please inspect your parcel before opening the transparent pouch sealed with the Security Seal.

If you receive an incorrect or defective item, please contact us immediately and provide the required photographs/videos before breaking the Security Seal.

Once the Security Seal has been broken, change-of-mind refunds or exchanges are not available. The item may only be eligible for After-Sales Service or repair, where applicable.

Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable law.

10. Shipping

Our Shipping Policy forms part of these Terms & Conditions.

Delivery methods, processing times, customs requirements and delivery charges vary depending on the destination.

International orders may be subject to customs duties, taxes, import charges or other fees imposed by the destination country. These charges are the customer's responsibility unless otherwise stated.

11. Customer-Provided Information

You are responsible for ensuring that your name, delivery address, telephone number, email address and other order information are correct.

If an incorrect address is provided and the parcel is returned to us, additional delivery charges may apply before re-delivery.

If you need to change your delivery address after dispatch, please contact the courier directly where possible.

12. Intellectual Property

All content on the DAYBLANC website, including photographs, product images, graphics, logos, text, designs, videos and other materials, belongs to or is licensed to DAYBLANC unless otherwise stated.

You may not reproduce, copy, modify, distribute or commercially use our content without our prior written permission.

13. Customer Behaviour

We aim to provide respectful and helpful customer service.

We do not accept abusive, threatening, discriminatory, hateful or insulting behaviour towards our staff, representatives or service providers.

Where appropriate, we may restrict communication, refuse service or take further action, including pursuing available legal remedies.

Our employees are people and deserve to be treated with respect.

14. Website Use

You agree not to:

• Use our website for unlawful purposes.

• Attempt to interfere with the operation or security of our website.

• Submit false or misleading information.

• Copy or misuse our content.

• Attempt to gain unauthorised access to our systems or accounts.

We may restrict or suspend access where reasonably necessary to protect our website, customers or business.

15. Third-Party Services & Links

Our website may contain links to third-party websites or use third-party services such as payment providers, courier companies, review platforms and other service providers.

We are not responsible for the content, availability, policies or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

16. Liability

We will take reasonable care in providing our products and services.

To the extent permitted by applicable law, DAYBLANC will not be responsible for losses arising from circumstances outside our reasonable control, including courier delays, customs delays, natural events, government restrictions, technical failures or other events beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted by law.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on our website with the relevant update date.

Changes will apply from the date they are published and will not retrospectively alter confirmed orders unless required by law.

18. Governing Law

These Terms & Conditions are governed by the laws of Singapore, unless applicable law requires otherwise.

Any dispute will be subject to the applicable laws and jurisdiction of Singapore.

19. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

DAYBLANC
Email: [CUSTOMER SERVICE EMAIL]
Website: www.dayblanc.kr

 

DAYBLANC Refund, Exchange & After-Sales Policy

Last updated: [2026 SEP 20]

Please read this policy carefully before placing your order.

Our jewellery is carefully prepared, packed and checked before dispatch. Because many of our designs are handmade and some are prepared specifically for each order, please make sure the product details and your order information are correct before checkout.

1. Security Seal – Please Check Before Opening

Your order is packed inside a transparent pouch with a Security Seal.

The transparent pouch allows you to inspect the item before opening.

If you believe you have received an incorrect or defective item:

Please DO NOT break the Security Seal.

Contact us immediately and provide:

• Clear photos/videos of the item;

• Clear photos/videos of the transparent pouch and Security Seal; and

• Clear photos/videos of the outer shipping box and packaging.

This information may be required for us to investigate the issue with our packing records and/or the courier company.

Once the Security Seal has been broken, change-of-mind refund or exchange requests are no longer available. The item may only be eligible for After-Sales Service/repair, where applicable.

2. Reporting Period

For Singapore deliveries, please contact us as soon as possible and within 7 days from the date of delivery for delivery-related damage, missing items or incorrect items.

For international deliveries, please report any issue as soon as possible after delivery and within the applicable courier claim period.

Certain courier investigations may take time, and the final resolution may depend on the courier company's investigation and applicable policy.

3. Change-of-Mind Returns

Change-of-mind returns may be accepted only where:

• You contact us within 12 hours of complete delivery;

• The Security Seal remains completely intact;

• The item has not been opened, worn, used or damaged;

• The item is returned in its original condition and packaging; and

• We have approved the return before you send it back.

Approved change-of-mind returns will be processed as Store Credit, rather than a cash or credit card refund.

The customer is responsible for the return shipping cost.

Promotional discounts, shipping discounts, gifts and customisation fees may be deducted from the Store Credit amount.

If the returned item does not arrive or does not arrive in its original condition, the Store Credit will not be issued.

4. Store Credit

Where Store Credit is offered under this policy:

• Store Credit is valid for 12 months from the date of issue.

• Store Credit is not exchangeable for cash unless required by applicable law.

• The amount of Store Credit depends on the circumstances of the approved claim or return.

Where an item cannot be repaired within the applicable warranty period, the amount of Store Credit, if offered, may range from 0% to 100% of the relevant item value, depending on the condition, circumstances and timing of the case.

5. Incorrect or Defective Items

If we have sent an incorrect item or an item that is defective when received, please contact us immediately before breaking the Security Seal.

We will investigate the case using information such as:

• Order records;

• Packing photographs/videos;

• Product records;

• Photos/videos provided by the customer; and

• Courier records, where applicable.

Where a refund is approved, it will generally be provided as Store Credit, unless a different remedy is required under applicable law.

For overseas orders, where we have sent an incorrect item, we may provide Store Credit rather than sending a replacement item, subject to the circumstances of the case and applicable law.

6. Delivery Damage or Loss

We record the condition of orders during packing and before dispatch.

If an item appears to have been damaged during delivery, we may need to submit the case to the relevant courier company.

Please keep:

• The item;

• The original packaging;

• The transparent pouch;

• The Security Seal; and

• The outer shipping box

until the investigation is completed.

Courier investigations may take approximately 1–60 working days, depending on the destination and courier company.

The final outcome of a delivery claim may depend on the courier company's investigation and applicable policy.

7. Warranty & After-Sales Service

Our standard jewellery warranty is 7 days from the date of delivery, unless otherwise stated on the product page.

Where applicable, After-Sales Service may include repair assistance.

If a repair cannot reasonably be provided within the warranty period, Store Credit may be offered depending on the circumstances.

After the warranty period has ended, warranty refunds or exchanges are not available. However, we may be able to offer paid After-Sales Service or repair assistance for certain items, subject to availability and assessment.

Repair charges and return shipping costs may apply.

8. Items That May Not Be Repairable

Certain types of damage may not be repairable, including but not limited to:

• Broken earring posts;

• Certain broken chains;

• Certain missing components or parts; and

• Damage where replacement components are no longer available.

We will assess each case individually.

9. Discounted Items

Unless required by applicable law, discounted or promotional items are not eligible for change-of-mind refund or exchange.

If a discounted item is defective or incorrect when received, please contact us and we will assess the matter in accordance with applicable law and this policy.

10. Handmade Jewellery & Minor Variations

Our jewellery is handmade and may have minor differences in shape, texture, colour, finishing or placement compared with product photographs.

Such reasonable handmade variations are not necessarily considered defects.

If you prefer perfectly identical machine-made pieces, please consider this before purchasing.

11. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned to us because an incorrect or incomplete address was provided:

• A re-delivery fee based on the current shipping rate will apply.

• Previous shipping discounts or promotions cannot be applied to the re-delivery.

• Re-delivery can be arranged after the parcel has been returned to us and the required fee has been paid.

• We may hold the returned parcel for up to 60 days. If it is not collected or re-delivery is not arranged within this period, the parcel may be disposed of and re-delivery may no longer be possible.

Once a parcel has been dispatched, customers should contact the courier directly if they need to request an address change.

12. No Refund After Opening for Change of Mind

Once the Security Seal has been broken, we cannot accept a change-of-mind refund or exchange request.

The item may only be considered for After-Sales Service/repair, where applicable.

Nothing in this policy is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded under applicable law.

 

DAYBLANC Shipping & Delivery Policy

Last updated: [2026 SEP 20]

1. Delivery Methods

All international orders are generally shipped by air delivery, except for deliveries within Singapore and Malaysia.

Express Delivery is available to selected countries.

Depending on the destination and order amount, a Free Express Delivery option may be available.

Available delivery methods and charges will be shown at checkout where applicable.

2. Processing Time

Orders are generally prepared for dispatch after payment has been successfully received.

Processing time may vary depending on the product.

Pre-order items require approximately 7–14 working days for manufacturing in Korea unless otherwise stated on the product page.

Processing time does not necessarily include the courier transit time.

3. Delivery Delays

Delivery dates and estimated delivery times are provided as estimates and are not guaranteed.

Unexpected delays may occur due to:

• Courier operations;

• Customs clearance;

• Weather;

• Public holidays;

• Flight availability;

• Government restrictions;

• Incorrect delivery information; or

• Other circumstances outside our reasonable control.

For pre-order items, manufacturing delays may also occur.

We will provide updates where we become aware of significant unexpected delays.

4. Customs, Taxes & Import Charges

International orders may be subject to customs duties, GST/VAT, import taxes, handling fees or other charges imposed by the destination country.

These charges are the customer's responsibility unless otherwise stated at checkout.

Customers should check their country's applicable import and tax requirements before placing an order.

DAYBLANC is not responsible for customs delays caused by the destination country's authorities.

5. Name & Identification Requirements

For some international destinations, the recipient may be required to provide identification or other information to the courier or customs authority.

The name provided on the order should match the relevant identification where required.

Any customs fines, taxes or charges arising from incorrect or mismatched information are the customer's responsibility, subject to applicable law.

6. Incorrect Shipping Address

Please check your delivery address carefully before completing your order.

If you provide an incorrect or incomplete address and the parcel is returned to us, a re-delivery fee based on the current shipping rate may apply.

Shipping discounts or promotional shipping rates will not apply to the additional delivery.

Once a parcel has been dispatched, please contact the courier directly if you need to request an address change.

Please refer to our Refund, Exchange & After-Sales Policy for further information regarding returned parcels.

7. Courier Damage, Missing Items & Incorrect Items

If your parcel arrives damaged, please take photographs/videos of the outer shipping box and packaging before opening the transparent pouch.

If you receive an incorrect or defective item:

Do not break the Security Seal.

Please contact us immediately and provide photos/videos of the item and outer shipping box.

For Singapore deliveries, delivery-related damage, missing items or incorrect-item reports should be submitted within 7 days from the date of delivery.

Courier investigations may take approximately 1–60 working days, depending on the destination and courier company.

8. Self-Arranged Courier

If you prefer to arrange your own courier service, please contact us in advance.

We can assist with arranging a courier pick-up.

Please note that we do not accept courier drop-offs. Self-arranged shipments must be arranged for courier pick-up from our location.

9. Delivery to Restricted or Unavailable Areas

Some destinations may not be available for delivery due to courier restrictions, customs requirements or other circumstances.

We reserve the right to decline delivery to destinations where delivery cannot reasonably be arranged.

If an order cannot be delivered for reasons outside our reasonable control, we will contact the customer regarding the available options.

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DAYBLANC Privacy Policy

Last updated: [2026 SEP 20]

DAYBLANC respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit our website, create an account, place an order, contact us or use our services.

1. Personal Data We May Collect

Depending on how you interact with us, we may collect:

• Name;

• Email address;

• Telephone/mobile number;

• Billing and delivery address;

• Order and purchase information;

• Account and membership information;

• Reward points information;

• Customer service communications;

• Information you provide when submitting a refund, exchange or After-Sales Service request;

• Information relating to delivery and courier claims;

• Payment-related information processed through our payment providers;

• Device, browser and website usage information; and

• Other information you voluntarily provide to us.

2. How We Use Your Personal Data

We may use your personal data for purposes including:

• Processing and fulfilling your orders;

• Arranging delivery;

• Processing payments;

• Managing your customer account;

• Managing membership and reward points;

• Providing customer service;

• Processing refunds, exchanges and After-Sales Service requests;

• Investigating damaged, missing or incorrect deliveries;

• Communicating with you about your order;

• Sending marketing communications where permitted and where you have provided the relevant consent;

• Improving our website, products and customer experience;

• Preventing fraud, misuse or unauthorised activity;

• Maintaining business and transaction records; and

• Complying with applicable legal and regulatory requirements.

We will collect, use and disclose personal data for purposes that are reasonable and appropriate in the circumstances and in accordance with applicable data protection laws.

3. Payment Information

Payments may be processed through third-party payment providers.

DAYBLANC does not generally store your full payment card number or security code.

Payment providers may collect and process payment information according to their own privacy policies and terms.

4. Delivery & Third-Party Service Providers

To fulfil your order, we may need to provide relevant personal data to service providers such as:

• Courier and logistics companies;

• Payment providers;

• Website and e-commerce service providers;

• Customer service providers;

• IT, hosting and security providers; and

• Other service providers reasonably required to operate our business.

We only provide information reasonably necessary for the relevant purpose.

5. Shopify & Cookies

Our website is operated using Shopify and may use cookies and similar technologies.

Cookies may be used for purposes such as:

• Keeping items in your shopping cart;

• Remembering preferences;

• Website functionality;

• Analytics;

• Understanding website usage; and

• Marketing and advertising, where applicable.

You may be able to manage cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

6. Marketing Communications

Where permitted, we may send promotional emails or other marketing communications about DAYBLANC products, promotions and updates.

You may unsubscribe from marketing communications using the unsubscribe option provided in the communication or by contacting us.

Where applicable, we will comply with Singapore requirements relating to marketing communications and the Do Not Call Registry.

7. Protection of Personal Data

We take reasonable steps to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Retention of Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, or where retention is required for legal, accounting, business or other legitimate purposes.

When personal data is no longer required, we will take reasonable steps to dispose of or anonymise it appropriately.

9. Overseas Transfers

Some of our service providers may be located outside Singapore.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the transferred personal data receives a standard of protection comparable to the protection required under applicable Singapore data protection requirements.

10. Access & Correction

You may contact us to request access to personal data we hold about you or request correction of inaccurate personal data, subject to applicable laws and any applicable exceptions.

We may need to verify your identity before processing such a request.

11. Withdrawal of Consent

Where we rely on your consent to collect, use or disclose personal data, you may withdraw your consent by contacting us with reasonable notice.

Please note that withdrawing consent may affect our ability to provide certain products or services where the relevant personal data is necessary for those purposes.

12. Data Breaches

If a data breach occurs, we will assess and respond to it in accordance with applicable data protection requirements, including any applicable notification obligations.

13. Third-Party Websites

Our website may contain links to third-party websites.

This Privacy Policy does not apply to those third-party websites. We recommend reviewing the privacy policy of each third-party website before providing personal information.

14. Contact Our Data Protection Officer

If you have questions about this Privacy Policy or wish to make a personal data access or correction request, please contact:

DAYBLANC Data Protection Officer
Email: [dayblanc.kr@gmail.com]
Business: [DAYBLANC, 데이블랑]
South Korea

We will review and respond to requests in accordance with applicable requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable requirements.

The latest version will be published on this page together with the relevant update date.