A/S Policy | Submit A/S application
Our warranty is 7 days after item is delivered, please check the date.
* After safety seal is break all refund/exchange will be processed via store credits by our policy. (amount will be different by the status)
* We don't provide face-to-face repair. All must mail us the item and we'll send back to you. (Office is not available to visit.)
* The repair is depend on the design & item condition may not available. (If under the warranty period, we'll refund the amount to store credit and the amount will be different depends on how damaged, after delivered.)
(Will be closer when it's more recently received, )
Repair is all must mail back to our Singapore office
*Address we'll update once confirmed the A/S service to prevent we received item and pending for the decision or change of decision.
*The A/S offer only last for 7 days after we offered.
● After-sales Service Policy
* In case of faulty break, item lost, fade colour (tarnish) is not included in the warranty. It will be applying for repair with full price. (faulty break is including earring post break, bracelet & necklace chain break,)
* In case of within warranty period we can't provide repair we'll refund as store credit depends on the status & timeline. (depends on the situation the amount will be 10~100% refund as store credit, and the credit will expired 12 month later.)
* Fade colour (tarnish) is a natural phenomenon. Therefore we don't provide warranty for this. Generally last for 1~2 years depends on how handled jewellery. When exposed at the air, water, oil, lotion, perfume, chemical factors, sweat it can be tarnish/discoloured faster.
When not wearing please clean well and keep in the jewellery pouch that provided when purchased. (No sliding zipper bag or other jewellery boxes)
* We provide after-sales service until 7 days after you received the item.
The timeline is accurately based on the delivery system record.
(After that duration is consider it is not quality problem.)
* For the repair please submit the A/S application via this link. So we can check about the item and parts availability & to prevent missed out.
* After-sales service is only available for DAYBLANC designs that purchased from our website. For A/S mail your item to our Singapore office address for repair (we'll send the address after complete the offer)
* This is repair. Not able to make looks like a new design. But we'll try our best to make as same as new.
* Based on the status, will be a different fee, might not able to repair.
Submit the ▶︎ A/S application