DAYBLANC Return, Refund, Exchange & After-Sales Policy

Please read this policy carefully before placing your order. By placing an order with DAYBLANC, you acknowledge and agree to the terms and conditions outlined below. If you do not agree with our policy, please do not place an order.

General Rules

If a customer initiates a chargeback without valid cause or repeatedly cancels orders, DAYBLANC reserves the right to permanently ban the account to protect the integrity of our business. This policy also applies to individuals who place orders with the intention of studying or analysing our business accounts.

We do not tolerate disrespectful, hateful or insulting behaviour towards our agents. We reserve the right to take legal action in such cases. Our agents are human beings and someone's beloved family members, and we always do our best to treat customers with respect and resolve issues appropriately.

If you are unable to respect our agents or our policies, we kindly request that you do not place an order with us.

Order Records & Quality Checks

We record every order before it is sent out to reduce errors and maintain our quality standards.

Our records may include packing photographs, videos and quality-check videos showing the condition of the item before dispatch. All footage is securely saved in our cloud system so that we can review and investigate an order when necessary.

If you experience any issue after receiving your order, please contact us within 2 days of complete delivery with clear photographs/videos while the Safety Seal is still intact.

Any compensation, refund or exchange offer made by DAYBLANC is valid for 7 days from the date the offer is issued. If the offer is not accepted within this period, the offer will expire and the case will be considered closed.

Refunds & Exchanges

1. Discount Codes

Orders with a discount code applied cannot be amended.

2. Refunds After an Order Is Placed

Once an order has been placed or shipped and a tracking number has been provided, we do not offer cash or credit card refunds, as the required processing and preparation work has already been completed.

Approved refunds will generally be issued as Store Credit, valid for 1 year.

If you request a refund before the order is shipped and before a tracking number is provided, the final refund amount will exclude the applicable credit card/PayPal service fee.

If you wish to receive the full amount without deduction of the payment service fee, the refund can be provided as Store Credit.

3. Handmade Products & Minor Variations

All our products are completely handmade and may vary slightly in:

• Length
• Colour
• Pattern
• Size
• Shape or finishing

Minor defects or scratches resulting from the manufacturing process may also occur where they do not affect the wearing function of the jewellery.

These handmade variations will not be accepted as a reason for a refund or exchange.

4. Incorrect Orders

We are not responsible for issues resulting from a customer placing an incorrect order or not following our order instructions.

We do accept amendments to orders before they are shipped, where possible.

5. Lost, Incorrect or Delivery-Damaged Items

We offer refunds or exchanges in cases where an order is lost or an incorrect item has been sent.

Compensation for damage that occurs during delivery may not be available, depending on the courier company's investigation and policy.

6. Change of Mind

In cases of change of mind, we may offer a refund or exchange at our discretion.

The customer is responsible for the return shipping cost. In the case of a refund, the original shipping fee will be deducted.

The item must be returned in the same condition in which it was packed, with:

• The Safety Seal intact;
• All original packaging; and
• Any promotional gifts included with the order.

Customisation fees are non-refundable.

7. Safety Seal

Once the Safety Seal has been removed, we consider the item to have been delivered in good condition.

If you receive an incorrect or damaged item, you must report it before removing the Safety Seal.

8. Returning an Order

If you are approved to return an order, the item must be sent back to our office in the same condition in which it was received.

Once we receive and inspect the returned item in good condition, any approved refund will be issued as Store Credit.

If a gift was included with your order, please include the gift when returning the order.

Return Rules

A return can only proceed when all applicable return conditions are met.

Returns Accepted Within 7 Days

Returns may be accepted within 7 days, subject to the conditions below.

The customer is responsible for the return shipping cost.

The item must:

• Be in new and unused condition;
• Not be damaged or lost;
• Have the Safety Seal intact; and
• Be successfully delivered back to our office.

10% Restocking Fee

A 10% restocking fee applies to approved change-of-mind returns.

Items That Cannot Be Returned

Customised designs cannot be returned, including:

• Clip-on customisation;
• Length adjustments; and
• Any other special modification service provided by DAYBLANC.

Warranty Policy

Our warranty period is 7 days after the item is delivered. Please check your delivery date carefully.

Safety Seal

Once the Safety Seal has been broken, all approved refunds or exchanges will be processed in the form of Store Credit, according to our policy.

The amount of Store Credit will be determined based on the condition of the item.

Repairs

We do not offer face-to-face repairs.

All repair requests must be mailed to us, and the repaired item will be mailed back to you. Our office is not available for customer visits.

Repairs may not be available for certain designs or items, depending on their condition.

If the item is within the warranty period and a repair cannot be provided, we will issue a Store Credit refund based on the condition and timeline of the item.

The Store Credit amount may range from 10%–100% and will expire 12 months after it is issued.

Repair requests must be mailed to our Singapore or Korea office. The relevant address will be provided once the repair has been approved, to help prevent missed deliveries or situations where a repair request changes before the item is sent.

Any After-Sales Service offer is valid for 7 days after it is issued.

After-Sales Service Policy

Repairs are not covered under the warranty for certain issues, including:

• Faulty breaks, including broken earring posts;
• Broken bracelet or necklace chains;
• Lost items; or
• Fading of colour (tarnishing).

Full-price repair charges may apply in these cases.

If a repair is not possible within the warranty period, we will issue a Store Credit refund based on the condition and timeline of the item.

The Store Credit amount may range from 10%–100% and will expire 12 months after it is issued.

Tarnishing

Fading of colour or tarnishing is a natural phenomenon and is not covered under the warranty.

Tarnishing typically occurs over a period of 1–2 years, depending on how the jewellery is handled.

Tarnishing may occur more quickly when jewellery is exposed to:

• Air;
• Water;
• Oil;
• Lotion;
• Perfume;
• Chemicals; or
• Sweat.

Jewellery that is worn only a few times and then stored for several months may also tarnish more quickly.

We recommend checking the condition of your jewellery regularly and wearing it regularly.

To help prevent tarnishing, clean your jewellery thoroughly after wearing and store it in the provided jewellery pouch. Please do not use a sliding zipper bag or other jewellery box for long-term storage.

After-Sales Service Period

Our After-Sales Service is available for 7 days after you receive the item. The timeline is based on the delivery system record.

After this period, the issue will be considered a non-quality issue.

To request a repair, please submit an After-Sales Service application through the designated application link. This allows us to check the availability of the item and its parts and helps prevent missed requests.

After-Sales Service is only available for DAYBLANC designs purchased from our website.

To request a repair, you must mail the item to our Singapore office. The address will be provided after the repair has been approved.

Repairs are intended to restore the item to its original condition rather than create a new design. We will do our best to make the item look as close to its original condition as possible and restore its original wearing function.

Repair costs may vary depending on the condition of the item, and some items may not be repairable. Where possible, we will do our best to make the item wearable again.

Other Cases

In all other cases, including:

• Incorrect or incomplete addresses;
• Minor differences in the product;
• Damage caused by the customer;
• Damage caused during delivery; or
• Shipping delays,

we do not offer refunds or exchanges.

However, if the parcel is returned to us, we may arrange re-delivery at the customer's expense.

The re-delivery fee will be charged according to the current delivery rate, and previous shipping fee promotions or discounts will not apply.

We cannot guarantee delivery timelines and are not responsible for delays caused by customs or other issues outside our reasonable control.

Shipping delays are not a reason for a refund or exchange.

Incorrect Name or Address

If you provide an incorrect name or address, including:

• A name that differs from the name on your passport or ID;
• A missing digit; or
• Incomplete delivery address information,

and this causes an issue with customs or delivery, DAYBLANC is not responsible for the resulting issue.

For orders shipped to Hong Kong, Japan, China or Macau, the delivery address must be entered in the local language, not only in English.

English-only addresses may cause delivery issues because some local delivery systems do not accept English addresses. Where translation is required, Google Translate may be used and may result in an incorrect name or address.

If delivery fails due to these circumstances, DAYBLANC will not be responsible for the failed delivery.

In some cases, depending on the shipping cost, the parcel may be discarded. The customer will be responsible for any resulting loss, and no refund or exchange will be issued in these circumstances.

Customs Duty & Tax

Customs duties, taxes and handling fees are the responsibility of the recipient according to the customs regulations of the destination country.

Any customs duty, tax or related issue is not a reason for a refund or exchange.

Customers are responsible for checking the applicable customs and tax requirements of their destination country before placing an order.

Overseas Delivery Compensation

Compensation for delivery-related issues will be handled by the relevant courier company and is only available for losses occurring after the package has arrived in the destination country.

The maximum compensation available is SGD 300 per country.

Where a courier claim is required, the customer may be required to provide the information and supporting documents requested by the courier company so that we can submit the claim.
(This may changed by the courier company policy.)

Please read this policy carefully before placing your order.

By placing an order with DAYBLANC, you acknowledge that you have read and agreed to this Return, Refund, Exchange & After-Sales Policy.