Refund policy

Refunds and Exchanges:

• Orders that have had a discount code applied cannot be amended.
• Once an order has been placed or shipped and a tracking number has been provided, we do not offer cash or credit card refunds due to all the required work is done already. All refunds will be issued as store credit, which is valid for one year.
• Once an order has been placed if you want to get refund before shipped (before get the tracking number) the final refund amount will be excluding the credit card/Paypal service fee. (Want to get full amount refund is only provide as store credit.)
• Please note that all of our products are completely handmade and may vary in length, colour, pattern, size, and may have minor defects or scratches as a result of the manufacturing process which doesn't affect wearing functions. These variations will not be accepted as a reason for a refund or exchange.
• We will not be liable for any issues resulting from a customer placing a wrong order or not following our order instructions. (We do accept amendments to orders before they are shipped.)
• We offer refunds or exchanges in the case of lost shipments or incorrect items being sent. Compensation for damages during delivery may not available at the discretion of the courier company.
• In the case of a change of mind, we may offer a refund or exchange at our discretion. The customer must pay for return shipping and in case of refund the original shipping fee will be deducted. The item must be returned in the same condition it was packed, with all safety seals intact and any gifts included. Any customization fees will not be refunded.
• Once the safety seal has been removed, we consider the item to have been delivered in good condition. If you receive an incorrect or damaged item, you must report it before removing the safety seal.
• In the case that you need to return an order, it must be sent back to our office in the same condition it was received. A refund will be issued as store credit once the item has been received in good condition. (If a gift was included with your order, please be sure to include it when returning the item.)
• Our warranty period is 7 days, as the lifespan of jewelry is dependent on the owner's handling methods. We do not cover lost items. Within the warranty period, we will offer compensation in the form of store credit, depending on the condition of the item.
• After the warranty period, any issues with the product will be handled with repair or compensation. The amount of compensation, in the form of store credit, will depend on the time frame and condition of the item.
• In all other cases, including incorrect or missing addresses, minor differences in the product, damage caused by the customer or delivery, and delays in shipping, we do not offer refunds or exchanges. However, if the parcel returned to us we can arrange for a re-delivery at the customer's expense. (The delivery fee will be apply by that current delivery fee without shipping fee promotion)
• We cannot guarantee delivery timelines and are not responsible for delays caused by customs or other issues. (Also this will not be a reason for refund/exchange)
  
• If you have provided an incorrect name or address (different from the name on your passport or ID, missing digit or lacking of delivery address information) that causes issues at customs, we are not responsible for that.
• For orders shipped to Hong Kong, Japan, China, or Macau, the address must be entered in the local language not only in English. (English address might have issues at delivery due to the delivery system only accept local language not English, we need to use google translator this might cause incorrect name. In this case failed at delivery we will not be responsible for that.)
• In some cases, depending on the shipping cost, the parcel may be discarded and the customer will be held responsible for any loss. No refund or exchange will be issued in these cases.
  
  

Return rules

When all the conditions meet able to proceed return. 

• Returns accepted for 7 days

• Customer provides return shipping (The item have to be new condition, not damaged or lost with safety seal is sticked and delivered to our office.)

• 10% restocking fee (for change of mind return)

• Unable to return items: Customized designs are unable to return (clip-on customization, length adjustment, any other special modification service provided.)

Warranty Policy:

Our warranty period is 7 days after the item is delivered. Please check the delivery date.

• Once the safety seal has been broken, all refunds or exchanges will be processed in the form of store credit, according to our policy. The amount of credit will be determined by the condition of the item.
• We do not offer face-to-face repairs. All repair requests must be mailed to us, and the repaired item will be mailed back to you. (Our office is not available for visits.)
• Repairs may not be available for certain designs or items, depending on the condition. (If the item is under the warranty period, we will issue a store credit refund based on the condition and timeline of the item. The amount of credit will range from 10-100% and will expire 12 months after it is issued.)
• Repair requests must be mailed to our Singapore or Korea office. The address will be provided once the repair has been approved to prevent missed deliveries or changes in the repair decision.
• Our after-sales service offer is only available for 7 days after it is issued.

After-Sales Service Policy:

• Repairs are not covered under the warranty for issues such as faulty breaks (including earring post breaks and breaks in bracelet and necklace chains), item loss, or fading of color (tarnish). Full price repairs will be required in these cases.
• If a repair is not possible within the warranty period, we will issue a store credit refund based on the condition and timeline of the item. The amount of credit will range from 10-100% and will expire 12 months after it is issued.
• Fading of colour (tarnish) is a natural phenomenon and is not covered under the warranty. It typically occurs over a period of 1-2 years, depending on how the jewelry is handled. Tarnish can occur faster when the jewelry is exposed to air, water, oil, lotion, perfume, chemicals, or sweat. Generally 1-few times worn and kept for a few months cause faster tarnish. To prevent this recommend to check the condition and worn regularly.
• To prevent tarnish, clean your jewelry thoroughly when not wearing it and store it in the provided jewelry pouch (not a sliding zipper bag or other jewelry box).
• Our after-sales service is available for 7 days after you receive the item. The timeline is based on the delivery system record. (After this duration, it is considered a non-quality issue.)
• To request a repair, please submit an after-sales service application through this link. This will allow us to check the availability of the item and parts, and to prevent missed requests.
• After-sales service is only available for DAYBLANC designs purchased from our website. To request a repair, mail the item to our Singapore office address (the address will be provided after the repair has been approved).
• Repairs are meant to restore the item to its original condition, rather than creating a new design. We will do our best to make the item look as new as possible and able to provide the original function of the wearing.
• The cost of the repair may vary based on the condition of the item and it may not be possible to repair some items. But in that case we will try our best to make it wearable again.

Customs Duty Tax:

• Customs duty tax and handling fees will be the responsibility of the recipient according to the customs standards of the destination country. (Any of custom duty, tax issues we are not able to provide any refund/exchange)
  

Overseas Delivery Compensations:

• Compensation for issues with delivery will be handled by the courier company and is only available for losses after the package has arrived in the destination country.
• The maximum compensation per country is SGD 300. (Will made by courier company please provide required information that need to submit to the courier company)