Policy (Exchange, Refund)
After received the design all the exchange/refund will be only processed via store credits. (unless received delivered incorrect design, received in damaged status.)
● For overseas orders when we sent incorrect items it will proceed as a refund. (Not exchange or send a new item.)
(only before open, contact us within 12h this is available.)
Therefore after open is we agree as a customer's faulty break, even it's attached image condition we can't support refund/exchange.
*(1) only in the case of a cubic/stone drop or can't wear status are available. If damaged by delivery, the responsibility is on the courier company. Please claim it to the company. If it's not please contact us.
* As DAYBLANC designs are all 1:1 completely handmade product, products may differ in length, colour, pattern, size and scratches & minor defects may occur in the manufacturing process. Items are not refundable due to minor variance in design specifications or minor scratches/defects that don't affect to wear is not a reason for the refund. (such as a bit different shape of the metal shape, or due to over poured metal, or due to air have some hole etc. status are not considered as a refund or exchange status.)
* The problems caused by ordered wrongly, didn't read or didn't follower our order instructions are not a responsibility to us. In that case, we can't give any support. Please read well our design details well. If you found please contact us via IG DM, before we pack your order. (after place order within few mind~2h, after that high chance already packed.)
* After open, when you try to remove from earring card and break the post or dropped stone is not a reason of refund or exchange. We agree as it's due to customer's faulty break. (In this case, the broken post is not impossible to repair. please handle the jewellery gently.)
* Please contact us within 12 hours of received the item that if there is a damaged & not opened or incorrect item found that haven't open for exchange. After 12h/open, we agree that it's worn already. So that won't able to exchange or refund. (Due to our items are touching skin for the hygiene reason we are not able to resell. Also, the customer's faulty break is not our product problem. Therefore not able to give a refund or exchange. After that is if you really sure it's clean status recommend to resell to other people.)
* When exchange or refund the product (3) must include the packaging and have to pack the same status as first received, (4) have to send back to our office, (5) after received the items we check the items. When we check it's clean & never worn or opened, contained all the goods same condition that we sent, we'll give a refund or exchange. And in case of applied free shipping discount, the shipping fee will not include in the refund or exchange. Due to already received the service. And only for the case of we send the incorrect item or the item is faulty. In the case of any (3), (4), (5) is missing we will minus the price from refund/exchange amount. (Our designed pouch, earring card, when there's a gift, the gift also have to come together. If not we'll refund you after minus the price, based on our selling price of each item.)
* Silver 925 is a soft material and may bend with force. Silver 925 products are non-refundable due to post-purchase damage. (after received, once you open we can't help you for refund or exchange even it's damaged. If damaged must send a picture before open. If not we will consider as it's not our product faulty. It will be considered as a customer's faulty break. So it will be not able to refund or exchange. Post break is not able to repair.)
* In our website the size of the product is well documented.
In case of wrongly ordered size or misunderstanding of the size is not able to refund or exchange. (if you want to amend your order please contact us ASAP within few min~2h after place order. But if we already packed your order amend is not available.)
* Please request for damage or loss investigation within 2 days of delivery complete.
* Customer is responsible for providing incorrect shipping address.
(Won't able to refund/exchange, will be disposal after 60 days of returned. Will be charged extra re-delivery fee.)
* Tariffs may be incurred and charged according to customs standards of the arrival country.
* After we pack your order, not able to change/return/exchangeable.
* Lost/damaged while delivery, please contact to the courier company that attached at tracking number. And follow their instruction.
* In case of damaged while delivery please take a photo of the outer box. And if received an incorrect or damaged item please do not remove the safety sticker and take the photo, contact us within 12H after delivered.
* In case of an investigation, damage investigation is not possible if the damaged outer box photo, inner product photo (never remove the safety sticker), and damaged part photo are not submitted.
* Partial refunds are not available for partially returned items that are processed according to inconsistencies or non-customs clearance.
* We don't provide any refund or exchange for incorrect address order.