Cancellation policy

1. Account Integrity and Respectful Conduct:

  • We take pride in maintaining the integrity of our business and fostering a respectful environment for all. To uphold these standards:
    • Any customer found initiating unjustified chargebacks or repeatedly cancelling orders without valid reasons may face permanent account suspension.
    • Individuals placing orders solely for the purpose of scrutinizing our business practices are subject to the same policy.
    • We do not tolerate disrespectful behavior, hate speech, or insults directed at our agents. Legal action may be taken in such instances. We kindly request mutual respect between customers and our team.

2. Order Recording and Quality Assurance:

  • To enhance order accuracy and quality, we record every order before dispatch. This includes comprehensive video and photo documentation, including quality testing footage.
  • All recorded footage is securely stored in our cloud system for reference and investigation purposes.

3. Refunds and Exchanges:

  • Orders with applied discount codes cannot be amended.
  • Once an order has been placed or shipped with a provided tracking number, we do not offer cash or credit card refunds due to completed processing. Refunds will be issued as store credit, valid for one year.
  • Refunds requested before shipment will be subject to a deduction for credit card/PayPal service fees.
  • Handmade products may exhibit variations in color, pattern, size, and minor defects, inherent to the manufacturing process. Such variations do not qualify for refunds or exchanges.
  • We are not liable for issues arising from customer error in ordering or failure to adhere to our instructions, except where amendments are made before shipment.

4. Warranty and Compensation:

  • Our warranty period is 7 days, during which we offer compensation in the form of store credit for eligible issues.
  • After the warranty period, compensation for product issues will be provided based on repair or store credit, contingent upon the item's condition and timeframe.

5. Customs Duty Tax and Overseas Delivery:

  • Recipients are responsible for customs duty tax and handling fees as per their destination country's regulations.
  • Overseas delivery compensation for losses is managed by the courier company, subject to their terms and conditions.

6. Sample Images and Unavailable Refunds/Exchanges:

  • We provide sample images indicating conditions where refunds or exchanges are not available, such as minor design differences inherent in handmade products.
  • Customers must notify us within 12 hours of receiving a product if they believe it falls under these conditions.

Before placing an order, please carefully review and agree to our policies outlined here. We appreciate your understanding and cooperation. Should you have any questions or concerns, feel free to contact us. Your satisfaction is our priority.