* If you received the courier company as Ninja van,
Once received the tracking number please contact them directly for faster
& accurate support for any delivery assists to attached information.
+65 6602 8271 (call)
This is FAQ hyperlink from Ninja Van website!
Once we send out your order, you'll receive the tracking number via email that you input when placing order.
* If your email address is wrong won't able to get the email. In the case of wrongly typed email address/name, please contact us to amend your email address.
● I didn't receive the tracking number via email
If you input a correct email address, please check your email again 🙏
The tracking number is attached at the bottom. It will looks like attached image.
The red text place will be shown on your tracking number.
Copy & paste the tracking number, and click the tracking number to see the tracking page of courier company.
● It says not available
If you see the screen like below image, please wait a while 🙏
The system update is not the same time with physical work. Will take few hours~2 days to have the first update!
After that, you'll able to see where is your item 🥰
Soon you'll able to see Estimated Delivery schedule!
*Weekend & P.H delivery company are off day. So may don't have update at delivery status*
● I can't track my order
If you track it says not available or doesn't exist?
That it can be we just created your order may not available at tracking yet.
If it's not please check the tracking number again 🙏
High chance type wrongly when you type the tracking number.
We strongly recommend just copy & paste the tracking number from the email that you received ◡̈
When click the tracking number will go to the tracking website.
Before that please copy the correct tracking number and pate it at the search bar!
If you received the courier company as Ninja van they will contact you before delivery! 😉
Please check your delivery status and then recommend to contact the courier company to solve any delivery problem.
Many of the case if wrongly typed postal code or missing unit number. In that case Ninja van will send you an email. Please reply that email! (because our system is auto sync with the courier service, if typed wrongly we do not have a way to find out your correct address. So, we can't help that.)
Check here if you ▸ Haven't received the order
* Any delivery problem please contact to the courier company because we don't have the item we can't assist you 🥺
Thank you ❤️