Once we send out your order, you'll receive the tracking number via email that you input when placing order.
Don't worry we prepared the solutions for you :)
Most of the case, please check the shipping email copy and paste the received tracking number to attached link. Many customers are confused the digit.
* Near Christmas/New year/Holiday season due to increase of parcel and lesser flight schedule may have some unexpected delays can be caused
* Some failed at delivery please contact to the courier company (local post office ASAP) some items are not returned to sender it may kept in the local post office and will be disposal by their policy. (in this case will not get any refund/exchange/re-delivery)
* Sea Shipment will takes up to 6months of delivery timeline if want faster shipping if you want faster delivery please select EMS premium option
Q1. I didn't receive the tracking number via email
‣ Is your email address is correct?
Please check your email gain. Should received shipping information from us.
If can't find recommend to check trash or junk email first.
The tracking number is attached at the bottom. It will looks like attached image. The red text place will be shown on your tracking number.
Copy & paste the tracking number, and click the tracking number to see the tracking page of courier company.
Q2. Still can't track my order
‣ For the most of orders
If you see the screen like below image, please wait a while 🙏
The system update is not the same as physical work. It will take a few hours~2 days to have the first update!
And if your status has not been updated, please click the "courier information" button to see more details.
This page will only show a rough summary after a complete delivery.
The details will be on another page.
If still can't track order please press below button to apply the email inquiry for the order * Ask for tracking is only available after 10days (able to apply request on 11th date after send out.)
▶︎ Submit tracking parcel request (input the tracking number and scroll down to the bottom and click the "apply the e-mail inquiry" button, click the pop-up "ok", click "English" to see as full english subtitles, and input the tracking number and click "Search" then the text box will be auto-filled)
▶︎ Track my parcel (Overseas)
‣ For Ninja Van orders
If you see the screen like below image, please wait a while 🙏
The system update is not the same time with physical work. Will take few hours~2 days to have the first update!
After that, you'll able to see where is your item 🥰
Soon you'll able to see Estimated Delivery schedule!
*Weekend & P.H delivery company are off day. So may don't have update at delivery status*
* If you received the courier company as Ninja van, please check again the tracking number. And copy & paste at here.
If still see errors please contact them directly with received tracking number for faster & accurate support for any delivery assists.
Parcel recipient email for parcel issues : support_sg@ninjavan.co
Parcel recipient hotline for parcel issues : +65 6602 8271
‣ For fast delivery orders [temporary unavailable delivery option]
If can't track your order please contact us via IG | FB | WhatsApp
‣ For Overseas orders [please check the "‣ For the most of orders"]
Q1. Can't track my order
If shown as not available, the system update is not the same time with physical work. Will take few hours~2 days to have the first update!
If after few days still same and haven't departed to the destination country please contact to the Singpost.
If already departed to destination country, please contact to the local post office.
Q2. No update on my order
Most of the case customers contact us after
"Parcel Departed from Sender Nation" status.
Please click "Courier information" button to see more details after arrived on the nation.
Then you will see this detailed page! 
Q3. Still have problem?
Please check your delivery status and then recommend to contact the courier company to solve any delivery problem.
Most of the case will be
1) Local post office did mistake on delivery (e.g. send to wrong place)
2) Incorrect delivery address (e.g. missing unit number, incorrect postal code)
3) Missing while delivery (in this case, the courier company will refund the full amount to you. Please claim the refund to courier company with our order receipt)
Many of the case if wrongly typed postal code or missing unit number. In that case Ninja van will send you an email. Please reply that email! (because our system is auto sync with the courier service, if typed wrongly we do not have a way to find out your correct address. So, we can't help that.)
Check here if you ▸ Haven't received the order
* Any delivery problem please contact to the courier company because we don't have the item & we are not the recipient we can't assist you 🥺
Thank you ❤️
