Received well? – DAYBLANC

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Received well?

Hello, Dear ( ღ'ᴗ'ღ ) 

Thank you for shopping with DAYBLANC 💖

Hope received well and love what we prepared for you ꈍꈍ ♡

 

▶︎ How to care jewellery?

Generally we don't recommend to touch any oil, water, chemicals to prevent faster tarnish/chemical reaction on the surface. (In case of touch oil/water/chemical clean it well and make it dry, wipe with clean soft cloth)

When you are not wearing clean well with soft dry cloth and keep in provided jewellery pouch. (This will help to keep in good condition for a long time)

* Recommend to handle carefully due to jewellery is fragile and once break may not possible to repair depends on the situation. 

+ Read more about Jewellery Care Tips
 

 

 

▶︎ Leave a review and earn DB points ٩(><)۶

+ How to leave a review?

↓ Click this tab on your left side to leave a review!

Computer 🖥💻 ,   Mobile📱

reviews                   star icon

And able to leave a review at each design page 💕
Once leave review for each design earning more points!
(won't restock items may not possible to leave review) 

 

▶︎ After Sales Solutions

Q1. Received in damaged status? or received incorrect item?

Please contact us within 12h after received. (missing crystal, detached part, broken post, broken chain, wrong colour, wrong design, etc) 

A1. Yes, I didn't open it.
Please submit Refund Application for support.

A2. Yes, but I open the pouch already. 
Once the safety seal is broken, we consider as change of mind refund. Therefore only able for store credit refund.
And you'll need to send back to our office.
Please submit Refund Application for support.

 

Q2. Do you feel your necklace/bracelet is too short/long? 

Here are a way to solve your problems. Click to see the solution!

A1. Short for me 
Advice to get [Magic Extension] this will able to extend maximum around 6cm for any necklace, bracelet design you have. Also able to wear as chain ring! 

 

A2. The necklace is long for me, Bracelet is long for me
In this case, depends on the design recommended to customize the length with us. For that submit our A/S Application so we can check how can customize.  (depends on the design will have different options/not possible, will cost customization fee.)

 

Q3. Once worn/kept it but damaged? 

So sorry for the caused inconvenience. We'll try our best to repair your item. Refund/exchange is only before open the pouch, within 12h after received. Our warranty is until 7 days after received item. After that may cause some fee to repair. 

A1. Please submit A/S Application we can check repair possibility about that design.

(depends on the status may not possible to repair, after warranty period will cost repair fee.) 

 

Q4. I changed my mind I want to get refund 

Even though our designs are 1:1 handmade order we support change of mind refund. But it is only available when it's not opened, contact us within 12h after received and have to return to our office (applied promo/gift/shipping fee discount will get deducted as current amount regardless ongoing promo from the refund amount. In case of change of mind refund, it only made via store credit. Shipping fee will born by customer.)

A1. Please submit Refund Application we can check the status & arrange the refund. (Once the safety label is damaged/didn't arrived/arrived at damaged status case if not possible for refund and we will not and  return shipping fee is born by customer.) 


* Please take note that as we agreed when place order, the refund/exchange will be only available via store credits.
(Discounted orders are not available any refund/exchange.)
* Overseas orders are difficult to repair/exchange most of the case will be proceed as store credit refund

 

▶︎ Policy, T&Cs

▶︎ Feedback | Q&A