● Already placed an order but I want to amend, how to amend?
It is only possible before we send out your order.
* if you applied discount code it will be quite tough to amend due to system.
Currently, our website doesn't have a function to amend discount applied order. 😢
● Before send out the order
We can support your amend request! Please contact us ASAP before we send out your order.
1. Contact us with your (1) Order number or email address that placed the order.
2. And (2) how you want to amend. Then we can track your order.
3. We will update you the amended invoice via email that you can check the orders and if charged the difference you can complete the payment from there.
+ Once an order has been placed the final refund amount will be excluding the credit card/Paypal service fee. If you wish to receive full amount it will be proceed as store credit.
● Already received the tracking number
Sadly, we really wanted to assist you but, we can't help to amend the order due to the items are not with us anymore 🥺
If the order already send out for delivery, and if you want to cancel/refund you'll be responsible for the delivery fee. (even though free delivery will be deduct the shipping fee from the refund amount)
In case of overseas order if already left sender's nation it is not possible to return.
In this case please submit Refund Application for support. (in this case, will be handled as the change of mind refund.)